Vitacost has NUMEROUS issues that affect the consumers on a number of levels.
I have been a customer for years and because of my busy lifestyle and the low prices on their products, they always seemed the convenient choice for my vitamin purchases. I also have to admit that I have paid quite a heavy price for their low prices in the form of extreme aggravation, lost time and money and I am ceasing my business for them due to this last situation.
They have an awful policy of charging your credit card twice within a 24 -36 hour period.
What that does is freezes your account with that amount of money for five business days.
It will affect your checks and charges coming in if you are counting on the money that they blocked for five days - TWICE.
I've had this problem with them before and forgot about this policy when I ordered this last time around.
Vitacost has a terrible phone service, at least once or twice a week their phone lines go completely down .
When you are one of the lucky ones to get though you are stuck on hold no less than 15 to 20 minutes and the voice of this shrill woman at high octaves comes on every 60 seconds and states in a most annoying Robin Leach esque voice "never wait on hold again" and proceeds to tell you that your place in line will be held with a call back number and when it is your turn, vitacost will call you back.
Guess what ? They NEVER call you back.
I've tried this service four times like an idiot and all four times - NEVER got a call back.
The only other alternative is to wait on hold with that horrible voice they have chosen for their system.
This time around they have caused me six overdraft fees as a result of charging my card twice.
My account is upside down and after calling four days in a row ( Mon - Thurs )and getting the run around, I am still nowhere except highly distressed.
My orders through the years have always been in the hundreds of dollars range, some closer to a thousand dollars and they have caused issues with my parents, my grandmother, and two colleagues...what are the odds ?
They screw up way too many times, they abuse your credit card in return they do nothing to make it right, other than just sending you in circles.
I highly suggest a company J&J Health Foods, their prices compete with vitacost, and they deliver.
Vitacost needs to be investigated for their policies, not to mention their crapshoot service, with them, it's the luck of the draw.
If you are going to order from Vitacost.com, order at your own risk!