US Mail Order Exchange Inc. Complaint - This deceptive mail order company is run by a bunch of dishonest crooks!!!
CHAMPLAIN, NEW YORK -- On March 7, 2004, I was browsing through the Sunday Parade Magazine when I found an advertisement for a German Style Cuckoo Clock (Item #176) offered by US Mail Order Exchange Inc. There was a telephone number on the advertisement, so I decided to call and place an order for 2 clocks for the price of $25.90 plus shipping. The operator took all of my information, including my credit card information, and gave me an order number. I placed the order on March 8, 2004. They said it would take 4-6 weeks for delivery.
I waited two months and decided to call the phone number at which I placed the order. An operator answered and I gave her my order number. She then said something was wrong with my credit card number and they would need another number. Since they had not yet charged my credit card for the merchandise, I gave them another credit card number and they said they would ship the items out immediately. A couple of days later, my credit card was charged in the amount of $33.85. I waited and waited, and after a month went by, I decided to call again. This time an operator answered and said the merchandise was on back order and it would take 4-6 weeks before they receive it and another 4-6 weeks before I receive it. Reluctantly, I agreed and left the order as is.
It has been more than two months since my last call, so yesterday, August 9, 2004, I attempted calling back the company's telephone number (1-514-344-4594), and all I get are busy signals. It is sad that a company can be so fraudulent and get away with stealing from the consumer like this. I am in shock they are still out there and getting away with ripping people like me off! It makes it difficult to trust any advertisment offered even if it is legitimate and honest. After this experience, I will think twice before ordering and giving out my credit card number and other personal information to mail order companies!
This company's web address is: http://www.usmailorderexchange.com/customer/home.php
US MAIL ORDER EXCHANGE, INC
P.O. BOX 3637
CHAMPLAIN, NEW YORK 12919-3637
Telephone Number: 1-514-344-4594