Ashley Furniture Complaint - Terrible Furniture, Horrible Customer Service, and sales people mislead you
LINDEN, NEW JERSEY -- Ashley Furniture is literally the worst. Should be avoided at all costs. I bought a bedroom set 1.5 years ago. The bed broke after about 3 months, they came and repaired it, which was a process in itself (have to have parts shipped to your house, then they get there about 2 weeks later and you call to have a guy come to service the furniture, which was about another 2 week wait). Well the same piece that was repaired broke again. However, the warranty has past and they want me to come into the store (you cannot pay over the phone) to pay for the same replacement part and the service to wait another month for it to be fixed.
The bed, and all of the furniture for that matter, has always been flimsy. To a point where you have to be very gentle or else it rattles and feels like it will all fall apart. The customer service person at my store was very very very rude when I called to try to get the bed fixed. I mean what good is a bed if you have to be careful about getting on and getting off of it? Not to mention is creaks REALLY loud.
This is just the latest problem with Ashley's that I have had. All the other reviews about delivery time were correct. They shipped the furniture about 2 weeks later than promissed, forgot the chairs to my kitchen table (also wobbly) and then didn't ship me replacement chairs for about another 2 months.
When I was doing financing I applied for their credit after picking out all my furniture. I was a little bit short and decided that I would just wait and come back after I had all the money. The salesman told me that everyone gets an additional 10% of the credit line automatically if they are going to use it for furniture, so I used that to purchase the furniture that day. Well he never told me that the extra 10% is the limit that the finance company will let someone go OVER their credit limit. So my beautiful credit score was substantially, and I mean majorly affected when I had a new credit card that was now over its limit. That type of thing destroys credit, had the salesman let me know I would never have used it, and came back at a later date. I guess ethics and morals have nothing to do with selling furniture, at least not at Ashley's.
I really really really wish I never went there, it took a while to get my credit score back up to where it was and a lot of money to pay off the furniture. Now I'm left with shoddy furniture, bad customer service, and a bed that you can't even move in or else it will fall apart.
Before submitting this entry My3cents.com gave me a contact email address to write too about my complaint saying that ashley's would like a chance to correct the problem. I wrote the email over a week ago and no response. Typical of their customer service. Trust me, it is so much better to pay just a little bit more and go somewhere else.