Dollar Rent A Car Systems, Inc. Complaint - Denver toll roads fees Aug 2009
DENVER, COLORADO -- While the Dollar office at the Denver airport pushed all possible upgrades, they did not inform me of the rules on the toll roads heading south from the airport--instead they charged me $80 later. The office had an add for a "toll coverage" but I planned to just pay at the toll booths. The toll roads were not accepting money that way. The toll authority took a picture of all license plates and billed you. Of course they sent the roughly $20-$25 bill to Dollar. Dollar billed me over $80 for charging the bill to my credit card. I feel strongly that this was deliberate and will not do business with Dollar (or the toll authority) again. They cleared a lot more on this fee than they did on the car rental. I suspect that they make a nice amount on this each month. They pushed all possible upgrades (the Aveo would not make it up the mountains or hold our luggage, etc) but they were completely silent on the reason they had the "toll coverage" offer available.