Vonage Informative - Vonage Ported My Home Phone Number Without My Permission
HOLMDEL, NEW JERSEY -- I was sent a Vonage phone I never ordered from an unknown address. I called
Vonage on 11/12/2009 to report it. They determined the phone was ordered
under fraudulent terms by someone else, using an entirely different
person's credit card. I asked them to stop any further activity
involving my name address and phone number, and told them to close this
account that was opened under fraudulent terms. They told me I would
have to wait 10 days for their fraud dept. to get back to me.
On 11/13/2009 my home phone number was taken ( ported ) by Vonage with
out my consent, and my service provider ( Qwest ) also gave it to them
without my consent. Have been fighting Vonage for 9 days, with multiple
phone calls to multiple people, including supervisors, managers, etc to
give my home phone number back to Qwest, as Qwest can't do anything
until the number is given back by Vonage.
I did not order this service.
It was ordered with someone else's credit card I do not know.
It was ordered with a fraudulent e-mail address.
How can Vonage just take my home phone number without first, confirming
it with the owner of that phone number?
How can Qwest give my phone number I have had for 30 years to another
company without first verifying it with the primary account holder?
These business practices should be illegal!
Vonage needs to do the “right thing” and fix this issue, NOW !