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Epson.com Complaint - Epson printers are not usable

Review by jwm4 on 2009-11-20
LONG BEACH, CA 90806-2469, CALIFORNIA -- We purchased a new Epson stylus Photo R280, we had problems right out of the box, after troubleshooting Epson recommended to change the print cartridges which we did to new Epson cartridges, still had about the same problems, one of the main ones was printing to glossy photo paper, We were using Avery and HP photo paper, we had large black smudges on the prints, Epson stated that We were using the wrong photo paper for this printer and needed to use Epson paper only with the correct specifications to print properly. This printer is unusable and we will be putting it in the garbage On Monday and because of the poor customer service we will not buy any other Epson products.

Thanks, John
From Tennessee
Comments:2 Replies - Latest reply on 2009-11-21
Posted by Anonymous on 2009-11-20:
Most problems are user error. I have a Brother all in one, and use to have a similar problem, UNTIL I changed to a lighter photo paper. The heavy almost vellum type paper is too thick to pull through and the ink used to smudges on it.

Also, you HAVE to run the test pages first and make sure your settings are correct. Most electronics do not fail out of the box.

When you first took it our of the box, did you install and hook it up EXACTLY like it stated? Or did you skip steps? They have to be programmed and plugged in and software installed in the correct order or will not work properly.
Posted by warddw1526 on 2009-11-21:
If you are not using Epson ink and Epson paper, which are designed to work together, it can not guarentee how it will work together.

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