Nuvox Complaint - Cancelling phone service

Review by billtal on 2009-11-21
MARIETTA, GEORGIA -- I called Nuvox to cancel phone service do to my business closing. They said I have to fax them a cancel letter. I did. They indicated that it had to be on company letterhead(it was), so I mailed them another letter signed by my son who is co-owner with me. They said it has to be signed by "Bill Talerico"(that's me). I sent a letter that was signed by me and signed it "W. Talerico". They said it had to be signed by "Bill Talerico". I sent three letters in one envelope with all thre signatures. I now have a bill for $145.00 which is two additional months of service even though the phone hasn't been used and I communicated to them in many ways to cancel service. I think they intentionally drag it out to get additional months service. Muliply this unintended extension by 100s of acccounts that cancel and it probaby is meaningful to their revenue.

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