Hewlett-Packard Company Complaint - Hewlett Packard Warranty
I bought this computer two months ago. I tried loading software with the DVD driver and It did not read the software. I thought it was the software. I bought a Microsoft Word Software package and tried loading it with the DVD drive. It would not load. I called customer service and spoke to "Ali". After spending an hour in a half on the phone, he told me what I already knew. The DVD drive does not work. OK, so I expect that they will fix it since the computer is under warranty. Instead, they are going to send me the part and I have to install it. They also required that I give them a credit card before they would send the part. If I want them to actually send a repairman, they would charge me $99. When I questioned this, the customer service person told me I should have read the warranty that came with the computer. Fine, maybe so, but I expect that for a brand new computer, I should not have to fix it myself.
Also, I had a problem with the Works software that came with the computer and used their online service to try to fix it. When I told the customer service representative about this problem, he said I should never use the online service. Why would they give this as an option if they don't want it to be used? When he could not get the program to work, he told me I needed to pay $149 for new software to get to be able to use the Works program. I had already bought the Word program, but why I should have to pay for software that I already paid for when I bought the computer. He also tried to get me to buy the Norton Antivirus software while I was on the phone. HP can't fix my computer and wants me to give them more money.
I will never buy another piece of equipment from this company and I will tell anyone I know not to buy from HP.