Alitalia Complaint - Alitalia: luggage delivered two hours after landing if at all
Booking Alitalia to Rome was a mistake as even our Italian friends now tell us. It is Western Europe's version of Aeroflot. We had only allowed six and a half hours until our cruise left. The plane was three late in landing. The first bag off the belt appeared 45 minutes later. After an hour and forty five minutes, we received two of our three bags. During the delay, we had tried several times to file a missing luggage report with Alitalia; they had always refused--”just wait five more minutes.” Now, we had no alternative but to head for the cruise terminal (the shuttle cost E125, so much for our plan to take the train) without filing a report.
No, Alitalia has yet to return or reimburse us for our luggage; we've tried contacting the phone numbers and email addresses on their website, but all are out of service. P.S. Our departure flight, Alitalia to Paris left an hour late.