CitiFinancial Auto Complaint - Car Repoed Even Though I Was Paying On It. Not Late
I am a disabled vet and I am fiancing my car through Citifincial auto. I pay my car payments every month through my bank. I get my monthly statements from citifinancial auto every month and not once did it say that I was behind. Which I am not. So I called them on Thursday and talked to a lady ( I do have her name and number) and she said that if I made a small payment on November 25th and then another one on December 1st then she would give me a 2 month deferral so that the bank and Citi bank could figure out what happened to my 2 payments. So that was good. But today the repo man came and took my car. He said that they got the repo order yesterday even though I talked to them on Thursday. They don't want to work with you. I have tried to contact the lady that I spoke with but of course she won't be in till Monday. Then they took my car 100 miles away so how do they expect me to go and get it. This is so crazy.
I am so upset and with my disability this can cause me to have a heart attack etc. Please help me. I need your help in this matter for I just don't know what to do. I am just so upset.