Walmart- Arlington Texas Complaint - Parking and Abandoned Vehicle Law- Owner Responsibility
Resolution Update on 12/02/2009:
Complaint is not resolved and probably never willl since this is still occurring every single week.
ARLINGTON, TEXAS -- I went to a High School Football Game in Arlington Texas. I parked at the Walmart across the Street. I was not aware that I couldn't as the event marking signs that say you cannot are not within your parking lot. They are located out on the main street of Arlington. They are not positioned where a driver can easily review them.
I sat there for 10 minutes, and your hired security service sat in their car directly in front of me and watched me get out of my car. Said nothing about you couldn't park in the parking lot. I parked all the way at the end of the parking lot away from your store.
To be considered ABANDONED your store manager has to verify that its abandoned or it has to be there for 48 hours, Texas Law.
After the game, I, along with 50 other families found out that Walmart had our cars towed. Rightfully so.
The problem with Walmart is that you have a tax payer paying a Arlington Police Department to sit in your parking lot having autos towed. You also hired a security person to working your lot that is turning in the cars of those going to events. they sit there wait until you cross the street, verify with officer in the lot, and then call a tow company.
I went back to walmart, after I stood 3 hours in the rain, no restroom, no waiting room, waiting area looked like a run down area of crime, which they were very rude to us, as if we were criminals. I asked the manager, who has our cars towed. He said its the police department and Walmart has nothing to do with it. Well, according to Texas law you have to have something to do with it.
You even had a ladies car towed that was shopping, and the response was "well sometimes we get it right". What the heck...
Well my ticket had a time picked up, scratched out and a new date. I only get a carbon copy so it appears it was corrected to look abandoned. So with allthis in mind, I will never shop at another Walmart again, and I will share this story with every person I know, and I have family members already within 4 states that will refrain to useing your stores.
Walmart you are supposed to be the leader in this type of stores,..and yes, I parked illegally I guess... but the public view of those I have talked to is that you are in the "cut of this never ending business" with the security service, police department, storage place. Out of the 244.10, how much is given to your employees that are event spotters at the location. One family was told that you have people out there to do that? I hope not, as this would address integrity and ethical behavior.
I am very upset, and there is nothing you have in your store that cannot be found somewhere else. So consider me as a lost shopper, and my many of my family members as well.
I do not expect a reply "we are sorry, and we would never do that"...perception is reality in my opinion...and the opinion of many of us that were standing in the cold rain with our young children...its a market within that area.
Again, this is my opinion.
Have a great day!