Max Assurance Complaint - Max Assurance Insurance Complaint
ARIZONA -- I bought a chair from Office Max. (EZ Chair) & bought the warranty. After 2 years with the chair, the Lift Mechanism that makes the chair go up & down had pin that pop out of the bottom of the pump. I called into Max Assurance was told I was going to get a call from someone that is going to come to my house to take pictures of the chair. (Couple days have come by & no call.) I called back & asked when someone was going to call me. I was then told, no-one is going to call me & that I would need to take pictures of the chair myself & "mail" those in!
I told the CS Rep that I will take the pictures & email those to your company. Which I did, I get an email back stating that this is not covered by the warranty. That they only cover Norwal Wear & Tear to upholstery, including seam separation. I then called the Max Assurance to confirm "where" on the terms & conditions, where it states that this is not covered. The supervisor "Billy" reviewed the contract & said himself that he doesn't see anywhere that states this would not be a covered item. Billy said, he would go back to the contracts dept & get additional information & give me a call back, no later than the end of the next business day. Three days later, no call from Billy, I then call back. Billy is not available, so I speak w/ a different supervisor Jacquie. She tells me the same thing that the pump mechanism is not covered. I am stuck w/ a broken chair. Fortunately, I paid w/ a Visa CC. For everyone out there, If you attempt to correct a product or return it & the merchant is not willing to. Contact your Credit Card Company. They will refund your money & take back the funds electronically from the merchant. The merchant will somehow have to arrange to come by & pick up your damaged item themselves, at their cost. If your not home, oh well, they are going to have to come by as many times to house to try to pick that up. It will cost them more in the long run. (fyi, I called EZ chair & asked them how much this would cost for the pump mechanism.) $9 dollars.