JourneyEd Complaint - Don't order from here

Complaint

Review by Aryn on 2009-11-23

I placed an order one evening realizing that I ordered the wrong item the next AM. Did not think it would be a problem since I had not confirmed my student status. When I tried to cancel the order it would not cancel. I called customer service where I was told it had already been packaged and sent to ship and so it could not be canceled,(package did not ship for 2 days) I told the operator my problem, he told me to refuse delivery when it came and it would come back to them, since I was in class when it was delivered I could not refuse shipment so I called UPS they said I would need a return label, called JourneyEd back and this time I was told that they would not give me a return label until I had the package in my hand. As soon and I knew it was delivered I called back and then was told I had to pay for shipping and there was no record that I had called 2 other times. Completly ridiculous.

Now I have to take it to UPS and return it ... I wonder if I will get my money back. The customer service stinks. I will never buy from them again.