BMW North America Complaint - Customer Relations mantra: "There's Nothing We Can Do"
WOODCLIFF LAKE, NEW JERSEY -- When I bought my BMW, I called up BMW of North America to transfer any extended warranty records to my name. BMW of NA recorded all my information and assured me that was all I needed to do.
"Are you sure?" I asked, being told by the seller that there was paperwork involved.
"Yes sir, just enjoy your BMW!"
Well, lo and behold, the extended warranty was never transferred and BMW of NA says nothing can be done because it's been more than 30 days since I bought the car.
BMW of NA even pulled call records and verified that "warranty" was listed on the call notes, but they're still "unable to do anything". Seriously, you misguide me and can't own up to your rep's fault? I'm not asking for freebies, but warranty coverage that's been paid for.
This is the last time I, or anyone in my circle of influence, consider a BMW.