Company Response on 09/30/2010:
Modern Line Furniture offers products in a variety of materials, including genuine leather, bonded leather, and vinyl, as this allows us to offer the affordable pricing that many consumers are seeking. We feel that we provide detailed and accurate information regarding our materials, products and services. We can assure potential customers that it is not in our best interest to be misleading and risk damaging the good reputation that we have built over the last 10 years of conducting business.
We strive to please all of our customers and are proud to say that the vast majority are happy with their purchases. In fact, many offer positive feedback and become repeat customers who have come to trust in our brand. However, as with any company, we will occasionally encounter a customer who has set expectations that are difficult to meet. In these cases, the customer is often shopping with a very limited budget but expecting great luxury. Despite these few unsatisfied customers, we pride ourselves on combining the affordability and quality that consumers are seeking. We believe in our product and feel that we can offer our customers the look of modern luxury that can meet any budget.