Lumber Liquidators and Bellawood Complaint - Lumber Liquidators Warranty is a TOTAL scam
TOANO, VIRGINIA -- Spent almost 10,000 dollars on a prefinished floor by Lumber Liquidators. After only a week of normal use I noticed serious scratching. I took closer notice and marked over 100 scratches on these floors, many all the way through the finish! Three salesmen we spoke to before buying this product all answered the same questions we asked....will our dogs or children scratch this floor with their normal use? They assured we would have no problem, explained how these floors are ideal with pets and even gave us promotional material that showed a large dog on this floor.
After my complaints, LL demanded pictures and samples. I sent those and they quickly sent me a letter concluding that things were not their fault and that their warranty didn't protect against scratching. I demanded an inspector whose conclusion was 'that the scratches were caused by our dog and the problems were site related NOT product related'. The inspector didn't even test any of the wood!
We have had hard wood floors and Pergo floors that last many years without a single scratch.
I would strongly recommend against buying anything at Lumber liquidators. The salesmen lie. The warranty is a sham. The products are junk.
Don't waste your money! ! !