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Newegg.com Complaint - Incredible Scam and Run Around - Multi-function Printer Return
Multi-function Printer Return - Complaint
My son has been a good customer at Newegg -buying many parts for the computers he builds. Recently he purchased a $600 Brothers laser multi-function machine for my home office. I was away and when I reutrned I was skeptical because I had always preferred HP machines."Save the box", I warned him, "In case we have to send it back". Well the unit was quite large and heavy and we had no place to store the box which we promptly cut up and recycled.
The machine NEVER printed. We spent the next several days with 3 separate levels of tech support at Brother. Finally, they sent a tech person to our home. He worked on the machine for 4 hours, installing new parts, and he could not get it to work. He said to send it back to Brothers.
After much run around, I got customer service at Brothers and their Indian representative told me that I could not send the machine back yet. They had a "process" that had to be followed and that would require another repair man coming to my home. They would call me back in 30 days to arrange that. Meanwhile, I had no machine in my home office. At any rate, they never called back.
I followed up with Newegg as per their return policy. I had to pay UPS $40 to professionally pack it. Today I got an e-mail from Newegg telling me that they could not process the return because some of the accessories were missing. When I called to inquire they said because it wasn't in the original box they would have to charge me a 15% re-stocking fee which came to $100. Can you believe this nonsense!!!
The machine NEVER printed. We spent the next several days with 3 separate levels of tech support at Brother. Finally, they sent a tech person to our home. He worked on the machine for 4 hours, installing new parts, and he could not get it to work. He said to send it back to Brothers.
After much run around, I got customer service at Brothers and their Indian representative told me that I could not send the machine back yet. They had a "process" that had to be followed and that would require another repair man coming to my home. They would call me back in 30 days to arrange that. Meanwhile, I had no machine in my home office. At any rate, they never called back.
I followed up with Newegg as per their return policy. I had to pay UPS $40 to professionally pack it. Today I got an e-mail from Newegg telling me that they could not process the return because some of the accessories were missing. When I called to inquire they said because it wasn't in the original box they would have to charge me a 15% re-stocking fee which came to $100. Can you believe this nonsense!!!
Comments:
Posted by LadyScot on 2009-11-24:
Yes. They only accept a return if the original parts are included, even the box.
Brother is such an easy printer to use and install. If you follow the directions exactly you should have had no problem. The only way I can see you having trouble is if you had a software incompatibility, or you did not follow the instructions.
Brother is such an easy printer to use and install. If you follow the directions exactly you should have had no problem. The only way I can see you having trouble is if you had a software incompatibility, or you did not follow the instructions.
Posted by Ytropious on 2009-11-24:
Well, you didn't follow your own advice to save the box. Don't you wish you did?
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