Apple Bank for Savings Complaint - Bill Pay leads to Returned Checks
NEW YORK, NEW YORK -- Apple Bank for Savings offers an online savings account and within this account has functionality to access their bill pay services. I did just that and created a new payee and then proceeded to add myself as the payee and generated a check. The check arrived a few days later and I deposited the check which was written from Apple Bank. 5 days later I received notice that the check was denied and I received an overdraft notice from my local bank where the depost was made. I subsequently called the bank and spoke with customer service. Joe stated that the online bill pay service was not supposed to be available from my account and that I should not have assumed that I could write checks from a checking account. He said that I should be lucky though because he has taken several calls just like mine where people had used the checks to make mortgage or credit card payments. He requested that I contact customer service using the email functionality within the account. I did request that they close the account and 5 days latter, they have yet to respond.