Bank of America Complaint - Beware BOF is Clueless
My mortgage was with CountryWide which is now under Bank of America.
I have paid my final mortgage payment in November 2 (per my online bill pay and transaction history in Countrywide online).
Few days afterward I tried to access CountryWide but site has been shutdown and redirect me to Bank of America. I could not login using the same ID and password eventhough CountryWide site said I can login with same ID and password.
Call Bank of America. Rep. said I don't have account because I have paid my mortgage in full. So I asked who will pay the 2nd half of property tax due November 15. Rep. said I do because I don't have a mortgage. So I asked about the statement that CountryWide will hold the escrow for 14 days to pay any upcoming tax and insurance. Rep said call county tax. Called county tax after few days later, tax not paid. Called BOF and told that they will pay the tax and mail the remain escrow to me. 3 days till tax due and tax not paid. Called BOF and representative said they will not pay tax. So I asked when will I received my escrow check, 10-14 business days after they received last payment. According to BOF, they log my last payment on 11/9 instead of 11/2. I have paid my tax and still waiting for my escrow. They don't even know if the check has been mail yet.
I don't bank with Bank of America and soon everyone I know will not be banking with them. Bad service + stupidity = Bank of America.
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