Samsonite Complaint - Did they say "worldwide warranty" ? - Non European trolley red black suitcase
Non European trolley red black suitcase - Complaint
I bought this Samsonite suitcase at Macy's, in Chicago, a year ago, after my other suitcase had been damaged and could not be repaired because it was not a well-known trademark. I bought a Samsonite because it said it had a "ten year global warranty". On the way back from my last trip, one side seam was ripped, even though my suitcase was not overloaded. I brought it back to a Samsonite luggage dealer, here in France, who sent it back to Samsonite. The Samsonite Europe Service center replies that it is the airline's fault.
I would think a suitcase seam would be built to withstand handling by an airline staff.