DirecTV Inc Complaint - Avoid DirecTV. They ripped me off.
Over 1 year after signing up with DirecTV for a one year obligation to that service, we decided to upgrade 1 of our 4 set-top boxes from a standard box to an HDTV box. Unknown to us, when we did this (online, setbox delivered via FedEx) we later found that our obligation for ALL services and ALL set-top boxes was EXTENDED for TWO years. About 6 months later we were offered an outstanding deal to switch to Verizon FiOS and decided to take it. When we called to cancel services with DirecTV, we were told that we had to pay a $320.00 penalty for early cancellation. This is when I learned we had inadvertently extended our obligation. This was bad enough, but DirecTV took our debit card that we originally opened the account with and withdrew the funds from our account that night. We have always paid our bills with checks, always on time, never an exception... they just decided to take our money. We were simply very lucky to not have any checks bounce. Further, we never authorized electronic funds transfer for payments.
Then, adding insult to injury, we had a $71.00 credit balance for an overpayment on our account after cancelling services. We received an invoice showing this credit in October. In November we receive a refund check for $24.00, followed by a November invoice showing $47.00 of charges. When I inquired about these charges, I was told they were MISSED charges, over ONE YEAR ago, that they just found.
Unbelievable! We are good, honest people, and we take care of our obligations. My newest obligation is to make sure that I can influence as many people as I can for the rest of my life to NOT do business with DirecTV.
BTW... the DirecTV service is terrible whenever the weather becomes anything but sunshine with no wind. The move to FiOS is the best we ever made and the support services there are excellent.
Thank you for taking the time to read our thoughts.