OfficeMax.com Complaint - Order cancellation after receiving order confirmation
Over the weekend, I purchased an external hard drives which I thought it was a pre-black Friday bargain. I even ordered some additional things in order to receive free shipping. After several days, I have received an order cancellation notice even though I received an order confirmation notice when I placed the order online. Apparently, OfficeMax.com had made an error which resulted in the lower pricing; therefore, I was informed that the entire order has been cancelled. They also claim that they have the disclaimer somewhere during the purchase to cover situations like this.
My problems is that OfficeMax waited several days before they cancelled and I did miss out on several deals from Dell.com and Newegg.com. I was surprised that such a "reputable" retailer take such action to fix their mistake by simply cancelling the order without offering any other offers. Many online retailers in the past have honored the orders if the fault is at their end. I guess I will think twice before any good offers show up on OfficeMax.com website. More likely, I will not even bother to visit the site anymore and let others know as well.
I strongly feel that OfficeMax.com should honor all purchases made before they discovered their mistake.