Fox Honda - Grand Rapids Complaint - Really Poor Customer Service
GRAND RAPIDS, MICHIGAN -- I read a review on this website about Fox Honda and wanted to share my experience with them specially with this Rodney Harris guy.
I logged into their website and it had a feature to live chat with a guy. I got Rodney and the first thing he asked was for my phone # or address and after I told him that I will be comfortable only with this chat he lost interest and blew me off for a quote for a Honda Pilot.
Just because of this one idiot the company lost a potential customer because I had all my research done and wanted to chat with someone to set up a test drive and sign up the papers. I didn't need any financing either. Just goes to show that one idiot can cause a business loss and a regular customer forever. I change my cars every two years and one thing is for sure I won't be going back to a place that employees someone like this guy.