Costco.com Complaint - Wedding Flowers A Close Call From Costco.com
I tried to order flowers 12 days before the wedding (even though online says you can do this later. I thought it was odd that I could order 150 flowers so close to the wedding, so I called their help desk. A young lady told me the flowers would not arrive in time, which is a direct contradiction to the examples on costco's web site. My daughter, the bride, called them the next day and got a completely different story. The flowers were suppose to arrive on Thursday and we had a team of people scheduled to help put the centerpieces together. The callas arrived and we did those, the roses arrived a day late (the excuse was held up by customs). As a result, I missed my daughter's rehearsal and had to ask friends and out-of-town family to help put the rose centerpieces together. The quality of the flowers was excellent. Support desk - needs more training on flowers. Delivery - request a delivery date of 2 week days before the wedding
and have an alternative plan if they don't arrive on the scheduled delivery date.
Flowers have to hydrate before creating centerpieces for 3 hours, so schedule your team of assemblers appropriately.
Call every day from day ordered to find out the status, a young man on the help desk told my daughter not to worry, the flowers would be there on time. She finally reached a young woman on the help desk that provided real information on the shipment status and did her level best to help!