Costco.com Complaint - Wedding Flowers A Close Call From Costco.com

Review by mother-of-bride on 2009-11-25
I tried to order flowers 12 days before the wedding (even though online says you can do this later. I thought it was odd that I could order 150 flowers so close to the wedding, so I called their help desk. A young lady told me the flowers would not arrive in time, which is a direct contradiction to the examples on costco's web site. My daughter, the bride, called them the next day and got a completely different story. The flowers were suppose to arrive on Thursday and we had a team of people scheduled to help put the centerpieces together. The callas arrived and we did those, the roses arrived a day late (the excuse was held up by customs). As a result, I missed my daughter's rehearsal and had to ask friends and out-of-town family to help put the rose centerpieces together. The quality of the flowers was excellent. Support desk - needs more training on flowers. Delivery - request a delivery date of 2 week days before the wedding
and have an alternative plan if they don't arrive on the scheduled delivery date.
Flowers have to hydrate before creating centerpieces for 3 hours, so schedule your team of assemblers appropriately.

Call every day from day ordered to find out the status, a young man on the help desk told my daughter not to worry, the flowers would be there on time. She finally reached a young woman on the help desk that provided real information on the shipment status and did her level best to help!
Comments:3 Replies - Latest reply on 2009-11-26
Posted by skelly39 on 2009-11-25:
Sounds like everything worked out and they did their best. Maybe you should mark this as "informative" rather than a complaint.
Posted by SadSackSam on 2009-11-26:
I always get a kick out of this. The first person told you the flowers may or prob. would not arrive on time and then you complain when they are almost late. I order a number of items at my job and I can tell you better than the compouter when things will arrive. Customers will always belive the computer of anyone and more than once have left upset. Some time it is best to listen to people that know. Depending on the day of the week and the time of the month I know of dozens of problems that will cause you order to be late that the computer does not take into account as it averages the times, and that is off the top of my head with out checking. ;)
Posted by Ytropious on 2009-11-26:
Sam, I think people will believe whoever tells them what they want to hear. If the computer says you will have them by the wedding, and a human says no you can't, they'll go with the computer.

It's the same for websites that have an option to check stock at a certain location. When they come to the store or call about the item and the store doesn't have it, the first thing out of their mouths is "but the website says you have it in stock so you must have it!"...um, the website isn't always right, why is that so hard to understand?

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