Philips Electronics North America Complaint - Defective HDMI Cable
I want to write and worn everyone that when you purchase the cables needed to install your electronic components the manufacturers of the cables do not warranty any damage the cable causes your equipment. Here is a description of my experience.
I purchase an RCA DVD player and all the cables need to install. This included the fiber optics cable and HDMI cable. After installing the unit and turning the power on it instantly smoked and shorted out. I returned to the place of purchase and they happily exchange the player. I installed the second player and it also instatly smoked and shorted out. I returned to the place of purchase and of course they did not want to exchange again but asked me to contact the manufacturer (RCA). I decided to purchase another DVD player and try one more time. The differnce was I turned the unit on and installed the cables one at a time, as soon as I installed the HDMI cable the unit smoked and shorted out.
I contacted Philips via their on line customer care site. Their response was very quick, however they told me the best they could do was to replace the defective cable and quoted the warranty information. "Philips warrants that this product shall be free from defects in material, workmanship and assembly, under normal use, in accordance with the specifications and warnings, for a period of one year from the date of purchase.
This warranty extends only to the original purchaser of the product, and is not transferable. To exercise your rights under this warranty, you must provide proof of purchase in the form of an original sales receipt that shows the product name and the date of purchase.
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES. Philips liability is limited to repair or, at its sole option, replacement of the product. Incidental, special and consequential damages are disclaimed where permitted by law. This warranty gives you specific legal rights. You may also have other rights that vary from state to state."
I have since purchased a fourth RCA DVD player and new cable and everthing is working great.
So I really don't need the HDMI cable that Philips wants to send me. I would like to be compensated for the cost I incurred to replace the cable and the brand new RCA DVD players.
So I paid three times the price for a working DVD player and twice the price for a working HDMI cable.
I do not want to contact RCA because it was not a defective player. This has been a very disappointing proccess. I do not intend to purchase any additional products from Philips Electronics.