Alitalia Complaint - The most horrific travel experience ever
I booked a ticket on line. When the ticket printed it was not the info I selected. I called within 2 minutes and the US office said "too bad so sad", what you were trying to book was the Italian site and system defaulted me to US changing my entire itenarary and there was nothing they could do b/c they in the US did not have availbale my Italian itenarary. So I then had to pay a penalty to change my flight with Italy. It took me 3 days to try and book the Italian flight b/c each day they would take my info and never sent me a confirmation. I finally had to go personally to the airport to ensure I was booked on the flihgt I wanted. It was riduculous.