[X]
Write ReviewJump to 
Alitalia Complaint - The most hirrific travel experience ever - Booking a ticket and changing dates
Booking a ticket and changing dates - Complaint
I booked a ticket on line. When the ticket printed it was not the info I selected. I called within 2 minutes and the US office said "too bad so sad", what you were trying to book was the Italian site and system defaulted me to US changing my entire itenarary and there was nothing they could do b/c they in the US did not have availbale my Italian itenarary. So I then had to pay a penalty to change my flight with Italy. It took me 3 days to try and book the Italian flight b/c each day they would take my info and never sent me a confirmation. I finally had to go personally to the airport to ensure I was booked on the flihgt I wanted. It was riduculous.
Comments:
Posted by justthefaxx on 2009-11-25:
It sounds more likely that you made a mistake online and Alitalia is just enforcing their ticket reissue rules.
Posted by VF-213 on 2009-11-25:
You might have a legitimate grievance if this was a inter Europe booking...their website is a horror story.
I would stop short of declaring Alitalia the worst as they are a very nice airline in front of the curtain...beyond, not so much.
I would stop short of declaring Alitalia the worst as they are a very nice airline in front of the curtain...beyond, not so much.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
