Bucky's Muffler And Brake, Sprague Ave Tacoma Complaint - Overpriced - Timing Belt Change

Review by smo2 on 2009-11-25
TACOMA, WASHINGTON -- I was charged $204.89 for a "Timing belt kit", which I cannot find on-line for more than $75 for my year, model and make of car. The dealer sells the same part for $61.39. I was charged $198.69 for a water pump, which sells on-line for a maximum of $98. The dealer sells this part for $103.88. I was not informed when I was given the quote that there is fee of 10% of the cost of labor and parts (before tax). After completion of the work, my fan-belt squealed (it had never made a sound before), and there was a strange "whirring" sound from my car when decelerating (which it did not have prior to going to Bucky's). Also, when I asked to see the old water pump I was told it had been returned to the parts supplier. To "fix" the overpricing problem, Bucky's did replace three belts for free (fan, power steering, and one other) when I returned my squealing, whirring car to them the following morning. But I would not recommend this Bucky's location to anyone. Their parts are overpriced, and their labor times are more than what other places tell me it should take (3.1 hours for changing the timing belt - this should only take 2 hours maximum).
Comments:3 Replies - Latest reply on 2009-11-25
Posted by CSD on 2009-11-25:
Are the prices you stated here the price of the part, or the part and the labor together?
Posted by TGT101 on 2009-11-25:
CSD I was thinking the same thing. A $10 part could cost $300 with installation.
Posted by Starlord on 2009-11-25:
Your post makes no sense to me. When a car repair is estimated, the service writer gets his estimate for labor from a book like the Chilton Flat Rate Manual. Every possible car repair is listed in the book, with the time it should take an expert mechanic to effect said repair. To this is added the cost of the part(s) required. Many shops now charge a surcharge to cover items used in the repair, such as degreaser, shop towels, chemicals and such, this is to offset the small charges that can build up and 10% is not an unusual figure. The mechanics are expected to produce at 1.5 times the flat rate or more. It is to no benefit to decrease the hourly rate when doing an estimate. The shop can usually obtain parts much cheaper than you can, and it is standard, as in most businesses, to double what they paid for the part for their profit/loss picture. Fan belts squeal if they are too loose. I hear three or four vehicles a day driving around with their fan belts squealing, when they could fix it in a matter of minutes. It sounds to me like you really got a pretty good deal. Kwitcherbelliakin.

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