Bucky's Muffler And Brake, Sprague Ave Tacoma Complaint - Overpriced
TACOMA, WASHINGTON -- I was charged $204.89 for a "Timing belt kit", which I cannot find on-line for more than $75 for my year, model and make of car. The dealer sells the same part for $61.39. I was charged $198.69 for a water pump, which sells on-line for a maximum of $98. The dealer sells this part for $103.88. I was not informed when I was given the quote that there is fee of 10% of the cost of labor and parts (before tax). After completion of the work, my fan-belt squealed (it had never made a sound before), and there was a strange "whirring" sound from my car when decelerating (which it did not have prior to going to Bucky's). Also, when I asked to see the old water pump I was told it had been returned to the parts supplier. To "fix" the overpricing problem, Bucky's did replace three belts for free (fan, power steering, and one other) when I returned my squealing, whirring car to them the following morning. But I would not recommend this Bucky's location to anyone. Their parts are overpriced, and their labor times are more than what other places tell me it should take (3.1 hours for changing the timing belt - this should only take 2 hours maximum).