Budget Rental Milton Fla Complaint - This Bites Royal - Truck Rental / Tow Carrier
MILTON, FLORIDA -- I reserved a 16 foot truck on 11-22-2009. I got the confirmation number and thought I was set. I went by the morning of the pick up today only to learn they were short on trucks. I had reserved a truck and some other guy did not but needed it sooner than I did .
The dealer called the number to make contact and was told no one there was moving. Again he tried and got the same lady. So you would think that they would be mine. WRONG !
The other guy got them the dealer told me to go to Uhaul he didn't want to be bothered and cancelled my reservations.
I am handicapped and this was the only opportunity I had to move with help. Now I am stuck with no way to get me their and my truck as well. THIS SUCKS ROYAL.
I was told they are not responsible for this and it was not a contract, but had I backed out or no longer needed them I would have had to pay a penalty.
They owe me a truck and help to gt moved. I called Customer service and they were no help. No one will be in till after 2:00 P.M. ON Saturday. I need to get moved and be back here no later than Sunday mid morning. My friend has to be at work on Monday.
So the lady said "YOUR SCREWED", thanked me for using Budget Rental service and hung up.
How can they do this and not have to make good?
I think as long as I live I will never use these services again they are all out for a quick buck and care little for those of us who need their service.