Netspend Complaint - Netspend Trap's People Money During The Holiday!
Resolution Update on 11/26/2009:
The Netspend Website appears to be up and running now and everything looks in place. i'll call this resolved, however if it happens again i'll be back on here or wherever my complaints are welcomed.
AUSTIN, TEXAS -- I've been a long time happy as hell Netspend user for over 3 years now, I have a short temper but I gave this company the benefit of the doubt many time..
First problem was them holding charges back for almost a week and then slamming my account with all of the past purchases I made that entire week, I hadn't had time to check my account periodically all the time so I relied on my phone to text me my balance, I hadn't notice my final text I got was an old balance I had so I made a few more purchases thinking I had a good amount of money left.
Then I get slammed with all of the last week's purchases made and end up in the negatives..
Now I have this problem today 'TODAY 11/25/09' the day before thanksgiving, Netspend is closed, There's no customer service to contact, no one to talk to in technical support, your directed over the phone to go to Netspend.com and see what help you can get there, and the website is totally down, I mean the entire domain is like shut down as if it doesn't exist anymore, I'm currently scared all of my funds are done for and I'm going to be in for a fight to get my money from a company that can pretty much vanish without a trace at any moment.
Im going to make some attempts at mailing them hopefully my funds are available before the mail get to them, I'm going to also track their bank down and contact them.
Im also reporting this to the BBB.
It's as if they all took a vacation and have forgotten real people have real money on these cards, I just got paid and I'm relying on that money to gas my car up so I can get to my family, if I can't go anywhere I'm going to be FURIOUS!
Then on top of that my car needs maintenance, I will literally lose my job if I don't show up Friday due to no gas!! These people need to seriously find a way to let people know they are going to be experiencing some problems and allow us time to pull some funds out before they go down..
im feeling hopeless at this point. they have literally crippled me financially, I'm looking around for a real bank account now, I didn't want to have to deal with the fee's and all the mess so I went with this company but if this is what I gotta go through HELL NAW!!
i grew up on these