Honda on Grand, IL Complaint - Honda on Grand, IL Elmhurst
Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprized that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot.
This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they don't abide by their promises to customers, and if they advertise then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car.
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