Dollar Rent A Car Systems, Inc. Complaint - Lies and other poor service
My husband and I had planned a Hawaiian vacation for years. We paid for a mid-sized car for our stay on Maui. Upon arriving there, we were told there were no more mid-sized cars, only mini vans and jeeps. The counter girl was very short with me, and told me I'd have to take an upgrade--either a van or jeep. I got my husband, who was out watching our bags, to come in. He was told the same thing--either take the upgrade, or you don't have a car. Upon returning home, I filed a complaint with Dollars office is Hawaii. I was told that the girl at their counter told us there would be a 'wait'for a mid-size car, or we could take a mini-van at no cost to us. A jeep would be considered an upgrade WE wanted, and would be an additional 200 and something dollars. This is NOT what happened, we were NOT told of a wait, and if there was one, for how long? Nor were we told that the van would be at no cost, but the jeep would. They claim my husband came in and decided to upgrade right then and there, and as far as they were concerned, they were done with us. All I can say is, maybe the counter people get some kind of 'kick-back' if people upgrade while picking up there cars, and this one person hadn't gotten her quota for the day. Needless to say, that will be our first and last time ever renting from Dollar. The customer service is non-existent, and the old saying "the customer is always right" is just that to them, a saying. I really don't understand how with all the companies going under, any of them could afford to have people like that work for them--theres always someplace else we as consumers can do business, and the honest ones will always get our business.