Time Warner Cable Complaint - Very Disappointed at Lack of Service
WINSTON SALEM, NORTH CAROLINA -- Three weeks ago, I ordered phone service for a new office set up. The person that took the order said I would receive a call within a few days and service would be installed in the next 10 days. No too bad.
Ten days later I called TW to find out the status of my order and was told "OH NO, they would call within ten days to schedule but first they had to see if service was available to the facility."
When I complained, the attendant said "Well, we're not as big as Bellsouth so it takes us longer." I wouldn't have minded it taking longer if I had been advised up front.
After a few more days, she scheduled the install for 10 days later. On the day of the supposed install, the service representative told me it wasn't an install but a survey of the property he was doing. Again, this is NOT what the attendant had told me.
Three more visits and three other people over the next few days before they actually connected the service. No one did anything other than "survey" the property, but each one commented that they could have done the connection "if it were in my orders."
Time Warner Business Class is NOT business friendly. They have no sense of urgency and could care less about your business needs. The process was repeatedly misrepresented.
TW, you could reduce the cost of doing business if you just streamline the process. AND you would probably have more customers. I am now STUCK with a two year contract with a company that shouldn't even be in business....especially in Business Class service.
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