Knology Complaint - Where can I file such a complaint against Knology and it will be heard?
I have had constant problems with Knology as they are a monopoly with apartment buildings. I asked the apartment manager if there was an alternaltives to Knology due to the bad experiences I have had with them in another city within the same state. I was soo angry with Knology as they made the same mistakes again when I transitioned to another city temporarily. They did not give me the correct service that I've ordered, the phones would go out occasionally and for the phone being a digital phone, there should not be static on the phone lines constantly.
The internet is totally another story. Everyday almost, I have to unplug the cable modem and my router to "reset" the cable and internet. Every other day, I am on the phone with a customer service representative talking to them and they suggest each time to do the unplug the cable and router and then plug it back in. I would explain to them that I've done that already, yet cable and internet does not work. They would send a technician out, and 1) the first technician had a snotty attitude and he tried to tell me it was the problem with the electricity in my apartment and my computer. I explained to him that this is incorrect as everything is hooked up to a surge protector. My computer is not running slow either, as I know how to fix it when it goes down. The next time I called, thanks to my cable constantly freezing up and then my internet went out again, they sent a technician out on the weekend (finally) and he was "fixed" the issue, because the cable box was incorrectly programmed. He worked on the box and internet cable wire coming from the wall and all seemed fine for another week. The freezing and internet would go out constantly. I spoke with a CS representative and he said to unplug the cable and modem for the internet. I left them unplugged and then took care of the cable box. The box was fine, but there still remained to problem with the digital freezing and skipping. They soon tried to say it was an issue with my TV. I said wrong answer, and then the REP got an attitude with me and I hung up.
Just a couple of weeks ago, the cable had the digital freezing issues again, and yet they say they was going to send a weekend tech out, and the tech never arrived. I will continue to complain about this company each and every chance I get. They are ridiculous and then they raise the bill every month. Well I hope that I can remember to pay the bill each month, as I am fed up with them and will not pay another dime for crappy service that does not work half the time. Knology sucks horibly!!!!!