North County GMC Complaint - Poor Service - New Car Purchase

Review by DJ928 on 2009-11-27
ESCONDIDO, CALIFORNIA -- I bought a Jeep Wrangler from this dealership and had numerous problems with them. First they put an improper color for the custom leather interior we had them do. They refused to pay to put the correct color in and it still looks bad. Then we had a problem with the alarm system not working properly (constant falses). They eventually replaced the alarm but we still get the false alarms. Finally, we came to realize that the soft top that came with the Jeep (also has a hard top) was missing $465 dollars in numerous parts required to install it. They refused to get me the parts or refund me the cost to get them. They were unable (or unwilling) to fix a connection problem I had with my satellite radio signal and did a careless job on an oil change (causing oil to drip all over my garage floor). The GM has been terse and unresponsive. He has never called us back after numerous attempts to reach him and gives one-line, sarcastic replies by email. The matter was never resolved. They refused to assist us.

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