Days Inn Complaint - Don't book Days Inn, Fremont, CA
FREMONT, CALIFORNIA -- I booked a non-refundable reservation at the Days Inn, Fremont, CA (Warm Springs Blvd.) at a discounted rate for several nights in Nov. '09. Business trip. Upon arrival I was advised by the desk clerk that there were 30 traveling magazine sales people currently staying there. The manager assured me that the large group of young people were given instructions to keep doors closed, and noise and music to be turned off by 10 pm. As I soon observed, the guests were running the motel, not the management. All 3 floors of the property had rooms occupied by this group. All hours of the day and night doors were propped open with towels, loud music, loud conversations, arguments, etc. Doors slammed throughout the night and early morning hours. At night trash was piled outside room doors in the hallway. Every morning at around 7:30am this group held a pep rally in the parking lot. Forget sleeping in after a late night.
Returning to the motel on a Saturday night, and attempting to walk to the lobby, the exterior entrance walkway was covered in spit and trash. You literally had to watch where you stepped. 4 am Sunday morning the drunk parties moved from the motel rooms to the parking lot. It took two calls to the front desk (and a threat to call local police) before the desk clerk would address the issue.
It was later learned that the motel was offering magazine sales groups discounted room rates. This is an ongoing situation from what I understand.
My room had a broken head board that just flopped between the wall and bed. Broken pieces had been tossed between the headboard and wall. As far as the maid service was concerned: arrived back at the motel late one night, no soap or plastic cups. The following 2 days I was not supplied with cups. I contacted a maid about the missing cups and was advised that I could only have them Tuesdays or Thursdays. I took two off of her cart after explaining that her response was not acceptable.
Now, as for the breakfast: coffee, juice, a loaf of white bread and a toaster, butter and jam. As I found out after speaking with corporate Days Inn, that violates policy.
I filed a complaint with corporate. Policy requires management from that property to follow-up. Didn't happen.