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Embassy Complaint - Embassy Suites Louisville... - Hotel
Hotel - Complaint
LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday...ask for Late check out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again...the so called Manager says that he can not allow it. So two hours later I am down in lobby in I watch an older gentlemen approach him and I hear him ask for a late check out..HE GIVES IT TO HIM. So I walk back up to him and ask him why he allowed him to have a late check out and not me...he can't give me a reason...FOR THE MONEY DONT STAY HERE!! You can pay half the rate and stay at the HYATT PLACE which the rooms are just as nice.
WILL NEVER STAY AT THIS HOTEL AGAIN!!!!!!!!!!!!!!!! Oh and the bathrooms are only average and furniture is worn in the rooms.
WILL NEVER STAY AT THIS HOTEL AGAIN!!!!!!!!!!!!!!!! Oh and the bathrooms are only average and furniture is worn in the rooms.
Comments:
Posted by James236 on 2009-11-28:
Well you don't know if the older gentleman might have slipped him a $20
Posted by Ponie on 2009-11-28:
'...bathrooms are only average and furniture is worn...' And this was perfectly acceptable until you were told 'No?'
Posted by raven2002 on 2009-11-28:
Did you research ahead of time? Call and ask about late checkout before booking? And if you knew the Hyatt was half the price, why not just stay there.
No offense, I agree, inconsistency is annoying. However it is always best to research and ask in advance, IMHO.
No offense, I agree, inconsistency is annoying. However it is always best to research and ask in advance, IMHO.
Posted by MissMarple on 2009-11-28:
Ponie, of course. I love how it's thrown in at the end, as an afterthought.
Posted by James236 on 2009-11-28:
My experience with asking for late checkouts is that you never get a definite answer. It always depends on the room availability at the time and they have always told me I need to ask on the morning of the checkout. If they don't need the room for an arriving guest, they usually tell you Ok and then tell housekeeping not to make up the room until after you leave. Some hotels make a small charge. Some do it as a favor to members of their clubs like HHonours for Hilton or Priority Club for the Crowne Plaza group or Wyndham Rewards for the Ramada group. To the OP, you don't know if the older gentleman was a member of their club
Posted by raven2002 on 2009-11-28:
(BA) James
Posted by nctraveler on 2009-11-30:
I amazed at the responses most of you give....esp raven and ponie. Makes me think the response was giving by the manager I spoke with. Ponie..seeing that I never have stayed at this embassy suites....I thought it would be helpful for other travelers to know that the bathrooms are average and furniture was worn...SO I WOULD HAVE NO WAY OF KNOWING THAT PRIOR TO MY STAY. I have stayed in over 1000 hotel rooms and have NEVER not been giving a late check out when requested. The FACT that the manager gave someone a late check out after I requested it is a PROBLEM raven2002. I would have been happy to have paid an additional fee...by the way after I approached the manager a third time to complain he was ready to allow a late check out when I told him I would be speaking with Management...but I had already made other arrangements.
Posted by spiderman2 on 2009-11-30:
Was your reservation directly with the hotel or did you use a third party site? I wonder if that has any bearing on the situation.
Posted by PepperElf on 2009-11-30:
! o no we were found out! yep we're all the manager!
not really sure which company this is but... anyone who disagrees with the OP must be the manager. which means i'm the manager too!
but seriously...
99.99% of the replies are from people with no ties to the company. it IS possible in this reality that someone might disagree with a letter.
though ponie has an excellent point
would the condition of the rooms magically be "good" if they had told you "yes"?
not really sure which company this is but... anyone who disagrees with the OP must be the manager. which means i'm the manager too!
but seriously...
99.99% of the replies are from people with no ties to the company. it IS possible in this reality that someone might disagree with a letter.
though ponie has an excellent point
would the condition of the rooms magically be "good" if they had told you "yes"?
Posted by Stew on 2009-11-30:
nctraveler don't be amazed. There are a handful of people on here that no matter what always side against the OP. If the manager had bludgeoned a six year old with a tickle me elmo doll there are those on here who would blame the child for provoking the manager. It's actually comical to read the leaps of logic they make in order to reinforce their abused too many days as a front line worker mantra that the customer is ALWAYS wrong. You just gotta consider the source.
Posted by goduke on 2009-11-30:
It could have been that the guy who got the late check out has some kind of premier status (like the silver or gold club at Marriott). Who knows. It would be kind of frustrating.
Posted by Stew on 2009-11-30:
Good point goduke. Usually though on Saturday a late check out is not to hard to honor. You don't get too many people checking in on Saturday unless there's something special going on. Sounds like the manager had an attitude problem.
Posted by raven2002 on 2009-11-30:
sorry nctraverl, its not personal. I work for a law firm, not a hotel. Several plausible reasons for your situation were given by more than one person. Sorry you cannot accept them.
I really dont know why you stayed there if you knew the Hyatt was half the price. I dont dont know why you did not further question the manager after the other person was given a late check out. Perhaps you would have been given on of the many possible answers provided here.
I really dont know why you stayed there if you knew the Hyatt was half the price. I dont dont know why you did not further question the manager after the other person was given a late check out. Perhaps you would have been given on of the many possible answers provided here.
Posted by nctraveler on 2009-11-30:
Raven2002....now I understand...you work for a law firm..it all makes sense now!
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