Embassy Complaint - Embassy Suites Louisville... - Hotel
Hotel - Complaint
LOUISVILLE, KENTUCKY -- Stayed at Embassy suites on Friday...ask for Late check out when I check in and they told me to come back in morning. SO I go back Saturday morning and ask again...the so called Manager says that he can not allow it. So two hours later I am down in lobby in I watch an older gentlemen approach him and I hear him ask for a late check out..HE GIVES IT TO HIM. So I walk back up to him and ask him why he allowed him to have a late check out and not me...he can't give me a reason...FOR THE MONEY DONT STAY HERE!! You can pay half the rate and stay at the HYATT PLACE which the rooms are just as nice.
WILL NEVER STAY AT THIS HOTEL AGAIN!!!!!!!!!!!!!!!! Oh and the bathrooms are only average and furniture is worn in the rooms.