Miele Complaint - Lousy service from Miele on dishwasher. Intimidation of custumers.
GLOSTRUP, DENMARK -- Six years ago I bought a Miele G692 SCU+. I was told it was the best of the best, that would it last from 15 to 25 years. However, after a year it broke down with water intake problems, but recovered without the help of the Miele-mechanics, who could not identify the problem. The same problem reappeared this year, and still the Miele expert could not identify the problem. After 10 minutes of casual inspection using a computer with wires he suggested a renewal of the interior parts, for almost the price of a new dish washer. Of course I rejected this expensive option, so better buy a new machine, which was also recommended by Miele. I had carefully explained all details of the problem by phone and Miele had promised to do the repair of this particular thing. But the only thing I got out of “Miele expert consultation” was the conclusion that Miele is expensive, unreliable and cannot be repaired for reasonable price. For that information they charged a very high fee.
Miele should have the background knowledge to predict this outcome of the “repair exercise”, and warned me not to hire them. I got the impression that no serious attempt to make a repair was done.
I refused to pay (twice in writing). They scared me by sending the bill to a debt collection agency, with no foregoing warning to me, although this is a violation of Danish legislation. They raised the already high fee with 50% by adding reminder fees to the bill (it came up to some 170 Euro for 10 minutes of lousy service).
I got so scared, because I am a retired person with a low income. A trial might be too costly for me, so I gave in and paid the bill. I am so pissed that one shall accept any incompetent service from a big company, because they can scare you with lawyers, if you are poor. They can always argue that the damage is so big that a repair will not pay, and that you should buy a new device. I suppose that this is more profitable for Miele and it makes life easy for the repairman. Miele should be honest about their policy. I am disappointed that the Miele dishwasher only lasted for five years.
Perhaps I should have been more suspicious to Miele, because I had a similar experience with a washing machine some years ago. Miele could not repair it, but somehow I made it work again myself (by chance). I will try to get my money back through the Danish “forbrugerankenævn” (“The national consumer agency”), the fee of which is within my economic capability. But I cannot afford to engage a lawyer.