J.B. Robinson Jewelers Informative - Diamond Inspections
OHIO -- The treatment that we received from Mary the manager at a JB Robinson's OH is nothing short of unacceptable and a disgrace to the company. We went in for our bi-annual exam for my diamond warranty, and in my ring registry there were various sheets with the records of my other visits (needed for my warranty). When they returned the newly stamped registry, the papers that had been inside were gone. We asked them to return them and they said that they didn't have them (and they sort of laughed about it). I called the JB Robinson's headquarters to find out if I needed that stamped record to maintain my warranty, and they said it is best to have it, and not to listen if stores say that I don't. I called this Mary and said to contact me if she found them. She called and said that she did and that she would mail them. I gave her the address. I waited 2-3 weeks, and nothing came. I called her back, and she said that she had the wrong address. I gave her the new address, and then didn't hear anything for 3 more weeks. I called again and she said that she forgot to send it. I even sent her a SELF ADDRESSED STAMPED ENVELOPE so that she couldn't mess it up. I waited a few more weeks and when we called, she said that she lost them. (Was she going to bother calling me to tell me that?) She said that there was nothing that she could do...very flippant about it. My husband got stern with her for the first time since this ordeal began, and after MUCH complaining, she agreed to make us a printout and mail it to us. It has been weeks since that and we still have nothing. This has been going on for more than 3 months. THis Mary is absolutely unprofessional, and seems very immature. She will not call us to update us on the situation, and she lies and makes excuses, hoping that we will go away. Maintaining my warranty is VERY important to me, and at this point, this is about more than just the registry history. It is about her unprofessional behavior. When you make as expensive of a purchase as a diamond, you expect perfect treatment. I will not ever go to JB Robinson's again because I don't want to deal with a place that tolerates this type of customer treatment.