H H Gregg Complaint - Shopping at HH Gregg is like shopping in the Twilight Zone
COLUMBUS, GEORGIA -- I purchased a 42" tele for my parents Friday 11/27 at HH GREGG but have regrets doing any business with them at all.
If I had more time (I was visiting from out of town) I would have left the store without further to do.
They were not knowledgeable of anything other than their service agreements.
I picked a set out and wanted it rung up quickly because my dad was in the store and I didn't want him to know what I was doing. I explained this to the clerk. He continuously aked me to buy a service contract. The whole service contract thing went on for 10 minutes. He tried to scare me, he told the all the product was crap and I was crazy to go without one (what the hell?) He asked me why I don't buy contracts, he got personal. I finally told him either he ring up the purchase or I'm leaving, his attitude became surly at that point.
I gave him my American Express to purchase (which they take) and he made a half hearted attemp to swipe it, when that did not work he told me my card "must have been blocked".
This whole time I was starting to get the feeling these people only knew how to sell to trailer park trash as their attitude was unprofessional to say the least.
I told him to do it again as American Express never "blocks" my card. He did very quickly and then said I needed to give him another card.
AFter the threats and harassment over the service contract I didn't buy, and the grief over the card when it was obvious to me he was not doing it correctly, I went looking for a manager.
When I found one, I told him what had taken place.
He simply took my card from me, and swiped it; of course it worked. Once the invoice to sign was printed he (the manager) gestured for me to follow him. I wondered what that was about but I followed him to the front door of the store. He had me sign the invoice there, instead of at the desk, right beside the door! Then he suggested I wait outside for the TV to be brought out. He was noticeably annoyed when I turned and walked back to the back of the store (to get my father).
Well, I am a 57 yr old woman and I certainly did not appreciate the condescending and rude behavior of these people, from the manager on down.
I will NEVER walk into HH Gregg again as long as I live, AND I will blog and spread the word. Looks like I won't have to do much though as there seems to be lots of complaints.
I cannot believe a retailer would act this way DURING A PURCHASE! What is WRONG with these people????
The is the Columbus Ga store on Whittlesby Rd at Columbus Crossing.