Wal-Mart Complaint - Walmart Loses $298 Laptops on Black Friday
SHAKOPEE, MINNESOTA -- On Thursday evening at 11:50pm I arrived at Walmart in Shakopee Minnesota to Purchase the HP $298.00 Laptop. I was 4th in line and was told there were 38 Laptops signed in at the store. At 2:00am a Manager told us they could not find the laptops and we should just leave.
I told the Manager I wanted a Rain Check. He said I should have read the ad and told me there were limited supplies. I told him the ad did not say there may not be any in stock and told him if the laptop is in the ad, they have to have some on hand, then I asked again for a rain check. He told me the problem with that is they may never get more of those Laptops in. I then said I will take a similar laptop and it did not have to be the same one. He still refused any rain checks.
About 30 of us remained there in hopes they would find the laptops by 5am because another manager told us they were in the store somewhere and to stay put.
At 5am, we were told to leave the line again and there were no $298 laptops in the store. We fought and kept demanding a rain check. After a while the Managers would not come back and refused to talk with us any further.
In the end the best they would do is take our names and phone numbers down on the original vouchers and if the laptops came in they would call us. I know the minute they left us with those phone numbers, they were just going to throw them away.
Before we left about 15 of us exchanged names and phone numbers in case we decide to purse legal action in this case.
This was my very first black Friday. I had talked with people who have gone through Black Friday before and I used their advice by getting there early. I thought for sure I would get a Laptop.
It just goes to show there are no guarantees and even if you are there early, you still may end up with nothing.
Even with this experience I would still do it again. My wife was in the other line for the $198 Laptops, so she got one of the two we were after.
What do you think I should so in this case. Should I contact the district manager? Will this do any good?
I thought if they advertised they had a product, but in the end they did not, they would provide the customer with a replacement out of good faith. Then again Walmart is not known for great customer service, so this does not surprise me.