United Express Complaint - What a delay, without info.
NETHERLANDS -- It was July 27th. My brother and I just arrived at IAD with flight 947 from AMS. So far no problems.
Running through the airport searching for the gate. Well we were on time for Flight 7324 for IAD to BUF. Our vacation has a nice start.
It was boarding time but nothing happens. Huh,
there was some info, during bad weather our plane has an deley from New York. Ok, we wait for an hour.... After that our plane had still delay... we wait another hour.
Some info,.. there was a plane but no pilots.
Waiting an hour and a half. Still no pilots..
Again waiting an hour, no drinks no sorry no nothing. Some news,.. there were pilots. Yeahh..
But they discovered that the plane must have some maintenance.... waiting anther hour.
There was another plane... wait an half hour.
Huh,.. this plane need also maintenace..
We've got some drinks after a few people asked for it. Still waiting.
Good news there was a plane for us at gate A18,
again trough the airport, arriving at gate A18, nobody knows anything. Some people get a little bit angry. Still waiting.
And after more than 8 hours waiting there was a plane that fly's us to our destenation Buffalo.
So there was not much express, in the united express. The sad part was that they forget to update the flight info. Our pre arranged taxi was waiting at the airport (BUF)and we were still in Washington.
So next time i hope they give us some better info.