Best Buy Compliment - Customer Service
RICHMOND, VIRGINIA -- I went to the Best Buy in Richmond, VA near the Commonwealth 20 movie theater. I purchased a Sirius radio to be installed in my car. I was able to leave it there at 5 pm and pick it up later. The young man (Ben) who installed it was very friendly. I told him that the last person who installed the radio in my car did something so the FM radio stations didn't work anymore; he said he would look into it. He called me about an hour later to ask me if I wanted the radio in the same place and said that the satellite system on the outside of my car was still in good condition, so he could just use that one instead of installing a new one, and the price for installation would go down about $40. I appreciated him telling me that since I know a lot of people would do what they could to get more money out of me. He completed the installation in about 2 hours, which I thought was good since it was only him working and it was the weekend of Thanksgiving. When I went to pick up the car, a manager let me in to pay and get my car since it was after the installation area was closed. Ben was able to fix the FM radio stations and did an excellent job. I would suggest to anyone to get things installed at this Best Buy location.
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