Staples Complaint - Shipping
TENNESSEE -- Product was shipped through Staples via UPS and arrived damaged. It was insured so I called UPS and they sent a rep out who took pictures and admitted it was rough handling and I would be reimbursed. After a wait I called them and was informed they had no responsibility as it was shipped from Staples and I would have to do the legwork. I contacted Staples and was rudely informed I would have to contact the seller who brought it to them. I did that and Staples would not respond. I made several attempts with the helpful UPS people (three more times) and was finally informed everytime that I would have to contact Staples and that UPS could do nothing. I asked each "Who did the damage?" ,and always got back the same reply. "We may have done the damage, however its Staples responsibility." Staples seems to be skating around with UPS hoping to wear out the customer. One UPS man even did the legwork himself on one attempt and called me to verify the customer relations problem at Staples. He got even a worse runaround as the Staples person in charge was never available. He was fit to be tied as he could get nowhere with them. Eventually he got a call back from them and was informed that I would have to the legwork. After the Staples person was informed that this had been done twice already he was disconnected.
I have bought a lot of equipment since and have shipped a lot of Ebay goodies, but guess what? Tactics like this becomes well known in a short time. Staples tactics have been witnessed by a lot of folks and UPS seems to have their own problems with denial. Heck, back in the old days insuring a product meant something, now its nothing more than a way of saying Goodbye to customers.