Franklin Covey Compliment - Listening to Their Customers

Review by Maggie on 2009-11-29
SALT LAKE CITY, UTAH -- I was pleased to see this note in the latest Franklin Covey catalog:
"We've heard your frustrations with our Call Center and are happy to let you know we are in the process of moving our entire facility back to the U.S. to serve you better."

Now, if only this could be the beginning of a trend!
Comments:2 Replies - Latest reply on 2009-11-29
Posted by Anonymous on 2009-11-29:
Posted by jktshff1 on 2009-11-29:
That's great except they are shutting down their local stores in favor of the internet. I've used Franklin for over 20 yrs and am changing because of no more "local" stores.

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