RK Toyota Compliment - Contract Dispute Resolution
HAMPTON, VIRGINIA -- I went back to RK today for resolution. Jay Cunningham was much easier to talk with. He was much more professional than Joanie. He removed the items off my contract which Joanie either under informed us or gave false information on. Also the car was not detailed as it should have and Jay fully refunded the $515 fee for detailing. I also received 3 years of oil changes, coolant changes, and state inspections. I am happy with the resolution however feel that the deal should have went this way from the beginning. To Jay's credit he tried his best to insure that I was pleased when I left.