Target Complaint - Return is impossible and customer service and manager was rude.
HEATH, OHIO -- My husband purchased me a pair of Merona shoes 4 days ago and gave them to me as an early gift yesterday. Usually he does great at picking out shoes, but I did not like the craftsmanship of these shoes (glue showing at the sides where the sole meets the leather) and they just were not made well overall. I went in today to get our money back, receipt in hand, shoes in box. No the shoes did not have a tag on them, they didn't when my husband purchased them and they were the last of that size.
The rude girl at the counter, without any eye contact told me that the shoes were well worn and she could not accept them. I told her they had never been worn, you could tell that from the bottoms, and the heel isn't even scuffed, and I tried to explain that it is the craftsmanship that I'm disappointed in. She didn't let me finish, cut me off and said there was nothing she could do and started to walk away. I asked her to please get the manager. After about 3 minutes of her doing paper work, I had to ask her again to get the manager. She disappeared for awhile, then a rude "manager" come out, barely looks at anything and say's there is nothing she can do. I asked her to go back and get another pair like the ones I have so that we could compare and I could show her that they are they same. She said that did not need to go to that trouble since she can not accept my return anyway. I then told her that I wanted to file a complaint. She also never made eye contact during any of that time, and then sent me a person in training who gave me an 800 number to call. He was polite, said he was sorry, and added that he didn't see a problem with the shoes and was a bit confused too. (too bad I didn't have him from the very beginning)
I am so upset with the way I was treated, and the fact that I had a receipt with me, and shoes that have never been worn. I know it's only $30, but the fact that you have such a company who behaves this way is very upsetting. I am going to try to return them again, but with a different shift. Maybe a different shift has nicer people working.
I am not sure what calling the 800 number can even do for me. They can't even see the item. Not to mention I'm sure that I'm going to have a problem getting a "real" person on the other end and really don't have the time for that nonsense either.
Farewell Target, this loyal customer is now done shopping with you, my husband, father, and mother say the same. I will be passing the word on to everyone I know.