Best Buy Complaint - Bait and Switch
Cyber Monday is no longer a deal!
They lure you in with GREAT deals, they let you add them to your cart, but when you try to pay you are then informed the item is not in your area.
Take for example the Compaq - Mini Netbook with Intel® Atom™ Processor Model: 110c-1100DX. This item was listed for $179.99 BUT is not located anywhere in the Continental United States except Kansas and Louisiana. They have a policy of not to ship between stores and will not ship to the customer even when offered to pay the shipping!
This item was also not listed as a limited quantity per store within any add!
The part that really torques me is that an employee wrote a review that he bought this computer 3 days before the Cyber Monday Sale! When told of this, the manager said he/she bought this before work and they are entitled to that! If this was a limited item we all know that employees put certain items behind the counter to ensure they get it before the customer and it "Magically" appears when they get to their place of business before they clock in! SHAM!
Here is the review: "I bought this before working black Friday because I wanted something that I could take with me wherever my family and I go, without having our MacBook and MacBook Pro. We needed something that we could use to get online but we didn't want to bring our Mac laptops with us. If we need them, we just login to our MobileMe accounts. I work for BB and these netbooks are great! They're a No-Brainer for anyone in the market for one of these! I got the Standard Security & Performance along with mine, and it's great! It's "PC quick", and all those stupid trial verisons are gone. Plus the firewall was configured and anti-virus installed and running! The only downside, there's no HDMI ouput like on some others and the battery life is only decent. Wish it was 9Hrs like some of the others in my store. But overall, it's a pretty good netbook!!"
It is sad that their only real competition (Circuit City) went out of business! Yet another real reason to have competition no matter if it is electronics or Health Care!
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