RCA ELECTRONICS Complaint - RCA CRAP TV - REAR PROJ. TV
We purchased a RCA TV Model #D52W15BYX1 LCD rear proj. TV. We have had this TV apprx. 5 yrs and have treated it with respect. One day I am downstairs when my daughter comes down yelling the house is on fire. I immediately ran upstairs and the living room was full of white smoke and extreme burning smell.
I have a friend who had a similar incident with his RCA TV. I have phoned RCA, first was told they should be able to do something, but with continuing phone calls after being given a reference # for whatever reason and getting jerked around every time I call being told the supervisors I need to talk to are off sick, (yeah right!).My 15 yr. old Pioneer TV rear proj has had 1 service call and is still running.
I can not even get a hold of the Thomson Co. that was named on my warranty certificate for repair info. in Canada. There are too many good TV brands like LG to check out/stay away from RCA!!
I have finally received a return phone call,actually my wife took the call.The RCA representitive told my wife it probably was the power supply, no big deal he said(ha ha).I phoned a local TV repair company besides the charge for coming out and looking at this piece of crap, he told me if and I say if it was a power supply issue the cost of a power supply Apprx $250.00 plus labour to repair, and RCA said no big deal.I hope RCA representitives have a good pension cause if this is how they treat people who knows how long the average consumer will continue to purchase their product...no big deal!