Kmart Complaint - Kmart online layaway---stay away!!
KMART ONLINE LAYAWAY---STAY AWAY!!!!
Kmart online layaway is nothing but a joke!! I'm a single mother who has trouble finding a sitter so what better way to do some Christmas shopping than doing it online. Make a few small payments and right before Santa comes go pick up his load. Sounds pretty easy right??? WRONG!! It starts off pretty easy fill your cart, it lets you know what items are available for layaway online. Next enter all of your information and make your initial down payment. A week or so later I go in to make a payment and it would not let me. There was nowhere on the website where I could make a payment. I called 866-562-7848 and the gentleman on the other end told me all online layaway customers were having trouble making payments and all I needed to do is go to the store and make a payment. A little annoyed but the next day I was out so I made what was supposed to be a quick stop by Kmart to pay my balance and pick up my things since online payments were not being accepted. The associates at store 9161 in Berwick, PA I will say were very friendly and did all they could do to help me. They had trouble finding my information in the computer but did find a box of my merchandise in the back. After 30+ minutes of entering the information from the box into their system it came down to payments need to be made online....AAAHHHHH!!!!!! So I had to leave the store without my daughters Christmas presents. A few days later when I had access to the internet I again call the 866 # and am told "we're sorry ma'am but we are online services only and unfortunately layaway only has an automated line, you'll have to go to the store and make your payment" Kmart does not have a real life person to speak to??? Now I cannot pay anymore money, I cannot pick up my things, and I cannot get any money back!