Midwest Express Compliment - Midwest Express: Going above and beyond

Review by Consuminator on 2009-11-30
Travelocity messed up my daughters' flights home after the Thanksgiving holiday. With no seat assignments on an overbooked plane, they were bumped until the next morning. Even though this was not Midwest Express's fault, they rebooked them on Northwest for the morning because their flights were full, gave my girls a coupon for half price on the nearby airport hotel, AND gave them each a $400 travel voucher.

Kudos for good customer service!
Comments:2 Replies - Latest reply on 2009-11-30
Posted by Ben There on 2009-11-30:
Overbookings are the airlines fault. Travelocity can not overbook a flight. If Travelocity is selling tickets on an oversold flight then Midwest Airlines is doing the same thing directly to the customers as well. The only people that know it is oversold is the airline management.
Posted by Anonymous on 2009-11-30:
I don't agree it's not the airline's fault. Overbooking is something that the airline did and the $400 voucher is denied boarding compensation that they are required to give. All airlines give out discount hotel vouchers for "distressed" passengers. At least you can say that the airline did what they were supposed to by way of denied boarding compensation, but it's nothing to be pleased about when they overbook and your daughters get bumped from the flight. It can't be Travelocity's fault.

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